SERVE YOUR CUSTOMERS BETTER

Improve customer experience, measure workforce efficiency and  analyze daily business operations through oomnis FlexQ Queue Management System

SIMPLE WORKFLOW

Speed up Transactions

​Speed up customer transaction by implementing an efficient and organized workflow. ​

High Manpower Productivity

​​Ensure High Manpower Productivity by tracking  daily customer flow and workforce performance. ​

CENTRAL ADMINISTRATION  & MANAGEMENT

Central and Secured

Easily Manage all agent profile access and preconfigure branch settings from the main server

Reliable Performance Indicator

Branch server application is  configured  to upload daily transaction data to the Main Server. 
Main Server dashboard provides an easy to understand graphical preview and an option to export the data to Excel format

TRAFFIQ   COMPONENTS

FlexQ is a lightweight client/server web application that can be deployed on a branch-local server only and/or as a centralized network for consolidated reporting pusposes. It is composed of two major components;  Branch Server app and Main Server App.

FLEXQ BRANCH WEB APP SUB-COMPONENTS

• Kiosk
• Display
• Agent

HQ/ MAIN SERVER APP

• Main Repository
• GUI customization
• Service Category management
• Agent Profile Management
• Data Consolidation
• Report Generation

BRANCH SERVER APP SUBCOMPONENTS

 

KIOSK

KIOSK APP

 

• Generates Transaction
• Unlimited Number of Service/Category Selection
• Lightweight
• Compatible with Android and Windows Operating system

DISPLAY 

DISPLAY APP

 

• Visual and Audible Alert
• ​Customizable Color/Font/Logo
• Lightweight
• Easy integration with existing digital Signage Software

 

AGENT

AGENT APP

 

• Counter GUI 
• Lightweight
• Can be accessed through a web browser or a desktop floating bar. 
• Ability to call/recall tickets
• Select and Transfer specific Tickets
• Track and manage Queue​

MAIN  SERVER

 

Centralized  Management and Administration 

• Manage User Profiles
• Set Service Categories 
• Customize app GUI 
• Customize Printing Layout
• Set Transaction Codes
• Generate Transaction Reports
• Monitor Branch Transactions

 

Reporting 

• Generate Reports hourly or daily ( nightly). 
• Custom Report view- Filter Data based on branch, transaction, agent, time & date. 
• Preview Total transactions,  Average Wait time, service time and abandoned service.
• Preview  top agent/branch with most number of processed transaction

 

DOWNLOAD  FLEXQ BROCHURE

oomnis_traffiq_brochure.pdf
File Size:	988 kb
File Type:	pdf

Download File

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